Who are we?
Mail Matters is the online research community brought to you by Daily Mail and Mail on Sunday – the UK’s second biggest-selling daily newspaper. It allows people from all over the country to participate in discussions forums, polls, engaging surveys and much more. By having your say on the Mail Matters community, you will directly influence Daily Mail, Mail on Sunday and major brands across the globe. You can interact with like-minded people and you’ll have regular opportunities to win fantastic prizes.
Mail Matters is managed by ResearchBods Online Ltd, the award winning Research Company, registered in the UK under company number 07642707. As ethical companies, ResearchBods, Daily Mail and Mail on Sunday are committed to ensuring that all research conducted is valid and responses come from real people providing honest and accurate answers.
Mail Matters celebrates many popular Daily Mail and Mail on Sunday interests. From motors to music, if you love it, we’ll ask for your opinion on it.
How does it work?
As a member of the Mail Matters community you will be asked to participate in regular discussions about the latest news scoops, current issues and subjects you’re passionate about from around the world. You may also be asked to share your opinions on companies that Daily Mail and Mail on Sunday works with.
Brands and companies (as well as organisations, charities and local and central government) need to know what you think about all sorts of things – it could be your opinion on a new advert they are creating, what you think about their products or even how you feel about living in the UK today.
Remember – you will also be one of the people helping companies make the decisions, which will impact millions of others across the UK.
Once registered, you will receive invitations by email and via your community profile asking you to take part in a handpicked selection of research activities. When you join you will need to tell us a little about yourself in an initial survey. It is important to complete these questions fully and accurately as these determine which research tasks you will receive in future. Don’t forget, if your circumstances change, get in touch and let us know so you’re always sent the most relevant community tasks to take part in.
What rewards are on offer?
The Mail Matters community is all about having your say – a chance to have your opinions heard and to really make an impact.
To say thanks for your time, we’ll reward you with goodies (products, experiences and vouchers). You will also be able to build up points throughout your time in the community, which in turn, will allocate you a member status. The higher you climb up the member ladder, the more opportunities and community benefits you’ll be given!
WHO CAN BE PART OF THE MAIL MATTERS COMMUNITY?
If you’re aged 16 or above, live in the UK – you can join! You also need a valid email address and a mobile phone – and in return we will give you the chance to win some great prizes by simply taking part in our community activities and online surveys. Any account created from outside the UK will not be accepted.
HOW DO I REGISTER?
You can register by clicking here. Your email has to be unique and validated once you register. It is also not permitted to register several different email addresses. You are only permitted to have one account registered to the Mail Matters community.
CAN I HAVE MORE THAN ONE ACCOUNT?
No – only one account per individual is allowed. If multiple accounts are detected belonging to only one person, these will be removed and any outstanding rewards will be removed.
I’VE FORGOTTEN MY PASSWORD, WHAT DO I DO?
There are two options. Either click on the forgotten password link which appears when you click the ‘Sign in’ button on the landing page. Or simply email us at firstname.lastname@example.org, with Forgotten Password in the subject line and we’ll get back to you.
HOW DO I CHANGE MY REGISTERED INFORMATION?
You can change your information by emailing us directly at email@example.com and telling us what information you wish to change. Your registered account information is used to determine what surveys & tasks you are sent as well as where the survey invitations / email communications are directed – so it is essential this is kept up to date.
HOW DO I END MY MEMBERSHIP?
You can unsubscribe from Mail Matters at any point via your community profile. Or you can email firstname.lastname@example.org with the subject line ‘UNSUBSCRIBE’. Once you unsubscribe, you will no longer receive communications from Mail Matters.
HOW DO I TAKE PART IN COMMUNITY ACTIVITIES
You will be notified via the alert function on your community profile (you have to be logged in to see this) and via email when a new community activity is available for you to access. Each activity invitation will contain a link, once you click on this link a new screen will open and the activity or survey will begin. All the surveys are online and can be completed on any device, including mobile and tablet – so you can do them whenever and wherever suits you. When you successfully complete a survey you will see a ‘Final page’ explaining details of your prize draw entry.
HOW DO I GET REWARDED FOR DOING COMMUNITY ACTIVITIES?
Once registered, you will receive invitations by email to participate in activities & surveys. For each survey you complete, you will automatically be entered into prize draws where you can win great prizes. All winners will be picked at random and contacted directly with further information. You will also be entered into prize drawers for completing various other community activities.
HOW ELSE WILL I GET REWARDED?
The Mail Matters team are keen to reward its members as much as possible. Community ‘awards’ have therefore been put in place to reward you for taking part on the site in lots of different ways – it’s our way of recognising certain milestones throughout your time on the community.
The more awards you get, the better your profile will look.
As an extra reward structure, you will also be given a ‘member status award’ on your community profile. This award will be dependent on your activity levels and length you’ve been on the community.
The higher your status, the more benefits you’ll be given!
Top status = Platinum
Starting status = Copper
The higher you climb up the ‘status ladder’, the more we’ll reward you and give you exclusive priorities over and above other members with a lower status.
WHAT HAPPENS TO THE INFORMATION I GIVE?
Mail Matters is the place to voice your views, a place to tell us what you really think and a place for us to understand your attitudes, opinions, lifestyle habits and behaviours. The information you give us will be used to help ensure Daily Mail and Mail on Sunday remains as relevant to you as possible, and may also be used to advise brands which advertise on the site.
HOW LONG DOES EACH SURVEY TAKE?
Surveys can take anywhere between 1 minute and 30 minutes to complete, though most are normally about 10 minutes. The length of each survey will be outlined on the survey invitation. Each survey invitation will also include an estimated survey close date – it is important that you respond to each survey invitation quickly as all surveys will only be available until a pre-determined number of responses have been received.
WILL I NEED TO COMPLETE EVERY INVITATION I RECEIVE?
The surveys & activities you receive will be based on a range of different topics. You do not have to complete any surveys or activities you do not want to. The surveys & activities you will be invited to take part in vary greatly in terms of subject matter, length and engagement. All surveys & activities sent out are vetted to ensure they are suitable and appropriate.
HOW CAN I WIN PRIZES?
Every time you complete a survey, you will be automatically entered into a prize draw (rewards available may differ). The more surveys and activities you successfully complete, the more chance you have of winning a prize. The prize winners will all be chosen at random and awarded the relevant prize.
WHAT DOES IT MEAN WHEN I GET SCREENED OUT?
Every survey you start, you will be asked some initial questions. These questions will make sure you are part of the targeted demographic group needed for the study, if you do not qualify, you will then be shown a screen out message. This happens because each survey requires feedback from a certain target group, which if you do not fit, your feedback will no longer be required.
WHY DO I NOT ALWAYS QUALIFY FOR SURVEYS?
There are two reasons why you might not qualify for every survey you are sent. The first reason is if the quota for a survey is full and the correct amount of participants have already completed it. To try and prevent this from happening, make sure you respond to all survey invitations you receive as quickly as possible to ensure your place on the survey. The second reason you may not qualify is if you are ‘screened out’. This happens because you may not match the exact criteria for every survey you are sent
Get In Touch
For all questions relating to Daily Mail or The Mail on Sunday, please click here.
For anything relating specifically to the Mail Matters community, have a look at our frequently asked questions.
If you still need help, then please complete the form below. Please be aware that we receive a high volume of messages and we will aim to reply to your question as soon as possible.